FAQs

 How can I determine the correct size for my lingerie? Please refer to our size guide to select the right size for you, and feel free to contact our customer service team for personalized sizing advice. 
What is the return policy if the lingerie doesn't fit me? We support returns within 30 days of purchase. Visit our returns page for details on the return process and policies. 
How long does it take to process an order for lingerie items? Typically, we start processing orders within 1-2 business days after receiving them. Orders placed on weekends or holidays will begin processing on the next working day. 
When can I expect my order to be delivered? 1. USPS Ground (USPS Ground Advantage): 2 - 5 business days delivery time.
2. USPS Priority Mail Express: This service offers next-day to 2 - day delivery service by 6 pm.
The delivery time is calculated from the date when the order leaves our warehouse.
How can I cancel an order that has already been placed? Order Cancellation Process
1. Locate and click on the order for which you want to view the details.
2. If the order is eligible for cancellation, the "Cancel Order" button will be displayed within 15 minutes after the order is placed.
3. Click "Cancel Order".
4. Select the reason for canceling the order from the provided options.
5. Click "Confirm and Process" to proceed with the cancellation request.
6. Once all steps are completed, click "Complete" to finalize the cancellation process.
Note:
If the order has already been dispatched from our warehouse, cancellation is not feasible. Certain payment methods may restrict order cancellations.
How long does it take to receive a refund once a return is made? Normally, you should see the refunded amount within 10 business days of the returned product being received. 
How can I track the status of my order? To track your order, please use the USPS tracking number provided in your shipping confirmation email and check it on the USPS official website.
How do I send my items back? Returns Process
1. Log in to your account
2. Go to the returns page or refund policy page and click "Request return".
3. If the return request is approved, you will receive an email with shipping instructions and a return shipping label.
4. You need to send back the product using the provided shipping label.
5. After the product is returned, you receive a refund.
Note:
Please use the original packaging it arrived in.